Journal

Insights on feedback & support

Learn how to collect, analyze, and act on customer feedback. Build better products with AI-powered insights.

machine-learningfeedback-analysisai

Customer Feedback Analysis Using Machine Learning: A Complete Guide

Learn how to leverage machine learning for customer feedback analysis. Discover AI-powered techniques for sentiment analysis, categorization, and extracting actionable insights from user feedback.

Dec 16, 2024
4 min read
feedback-collectioncustomer-feedbackuser-research

How to Collect Customer Feedback Effectively: Strategies That Work

Master the art of collecting customer feedback. Learn proven strategies, best practices, and tools for gathering actionable insights from your users across multiple channels.

Dec 14, 2024
6 min read
ai-chatcustomer-supportautomation

The Complete Guide to AI Chat Support in 2024

Everything you need to know about AI chat support: benefits, implementation strategies, best practices, and how to balance automation with human touch.

Dec 12, 2024
6 min read
live-chatwidgetimplementation

How to Implement a Live Chat Widget: A Technical Guide

Step-by-step guide to implementing a live chat widget on your website or app. Learn best practices for design, performance, and user experience.

Dec 10, 2024
6 min read
feedback-platformtoolsproduct-management

How to Choose the Right Feedback Platform for Your Business

Compare feedback platforms and learn what features matter most. From widgets to analytics, discover how to pick the tool that fits your needs.

Dec 8, 2024
6 min read
helpdeskchat-supportcustomer-service

Building Effective Helpdesk Chat: From Basics to Best Practices

Learn how to set up and optimize helpdesk chat for customer support. Covers channel strategy, agent workflows, and AI-assisted support.

Dec 6, 2024
6 min read
in-app-feedbackproduct-feedbackuser-experience

In-App Feedback Strategies That Actually Work

Master in-app feedback collection with proven strategies. Learn when to ask, what to ask, and how to turn responses into product improvements.

Dec 4, 2024
5 min read
email-aiautomationfeedback-email

Email Automation with AI: Smarter Customer Communication

Learn how AI transforms email communication for feedback and support. From smart replies to automated follow-ups, discover AI-powered email strategies.

Dec 2, 2024
5 min read
intelligence-platformcustomer-insightsanalytics

Building a Customer Intelligence Platform: From Data to Decisions

Learn how to build a customer intelligence platform that turns feedback, support data, and usage patterns into actionable business insights.

Nov 30, 2024
5 min read
it-supporthelpdeskai

IT Support Platform Selection: AI-Powered vs Traditional Tools

Navigate the IT support platform landscape. Compare traditional helpdesk tools with modern AI-powered solutions and find the right fit for your team.

Nov 28, 2024
5 min read
in-app-chatmessaginguser-experience

In-App Chat: Building Seamless User Communication

How to implement in-app chat that enhances user experience. Learn design patterns, technical approaches, and best practices for embedded messaging.

Nov 26, 2024
5 min read